Troubleshooting an installation

Here are some questions to help isolate the problem and help repair the problem you are experiencing.

 

Did the installation have any errors?

When you run an Add/Update (otadd) did you receive any errors?

Were the directories and files for the device created within /var/opt/OverTime/data?

Was a devicexxx.mst (where devicexxx is the name of the device) file created in /var/opt/OverTime/cfgs?

Does devmst and devdtl exist in the cgi-bin directory of the web server and can you run them?

Do you see the device name appear in the OverTime/index.html page after its refreshed?

Is there a directory in the web server area called OverTime/devicexxx?

Are there any files in the OverTime/devicexxx directory?